NEED SUPPORT?

Having trouble with one of our games? Contact us at the relevant link below and we'll do our very best to help.

Billing Support

Please note this is ONLY for billing purposes. Bug requests, player complaints etc. will be ignored (but don't worry, you can file these below) and fed to our dragon. If you do have a legitimate billing problem, we'll try and help you as quickly as possible, so please give as much information as possible.

Many of our payment providers have their own billing support, so they should be contacted first:
TXTnation (SMS/text messaging)
Gambit

For all other payment types please email us on zorkbilling@support.joltonline.com (Legends of Zork), or trukzbilling@support.joltonline.com (Trukz).

General Technical Support

Many technical problems can be solved by trying some or all of the following:

1. Refresh the page in your browser (press F5)
2. Log out of the game and then log back in
3. Clearing your browser cookies (click here for a handy tutorial)
4. Updating your browser to the latest version (older versions of Internet Explorer can be particularly bothersome)
5. Going for a bit of a walk

If these things don't work then try looking at the game's community forums (you'll see them linked on the front page here). If you've had a problem, chances are that someone else has as well. If you still can't get no satisfaction then get in contact with the community managers:

Legends of Zork™: zork@support.joltonline.com
Utopia Kingdoms: utopiakingdoms.com
Trukz: trukz@support.joltonline.com
Utopia: Please use the in-game form
Earth: Please use the in-game form